14:56:13
The answer to too many patient calls
The answer to too many patient calls
By automating the most routine patient calls, your team can spend time on real patient needs. Let OhMD’s new AI Assistant - Nia - answer your phone. No more phone tag, no more voicemails. Just intelligence.
By automating the most routine patient calls, your team can spend time on real patient needs. Let OhMD’s new AI Assistant - Nia - answer your phone. No more phone tag, no more voicemails. Just intelligence.
60%
Reduce call volume by up to 60%.
5h
Your team could save 5 hours each day.
5h
Your team could save 5 hours each day.
55M
Nia will answer 55 million patient calls in 2025.
55M
Nia will answer 55 million patient calls in 2025.
How it works
How it works
Nia answers the phone for you.
Nia answers the phone for you.
Nia handles the routine calls so you don't have to. Incoming phone calls are intercepted and processed efficiently.
Nia handles the routine calls so you don't have to. Incoming phone calls are intercepted and processed efficiently.
Nia
Nia
handled patient phone call
handled patient phone call
3m ago
Nia summarizes and reports back.
Nia summarizes and reports back.
Nia extracts key information from every interaction, distilling conversations into actionable intelligence for your review.
Nia extracts key information from every interaction, distilling conversations into actionable intelligence for your review.
Nia call summary
Nia call summary
11:05 AM
Jessica Salazar contacted the office requesting an appointment with Dr. Hansen, preferably on Wednesday afternoon. She is a new patient. The practice will respond with alternative options as Dr. Hansen is not currently accepting new patients.
Jessica Salazar contacted the office requesting an appointment with Dr. Hansen, preferably on Wednesday afternoon. She is a new patient. The practice will respond with alternative options as Dr. Hansen is not currently accepting new patients.
Nia autonomously routes details.
Nia autonomously routes details.
The appropriate team or colleague is assigned to the conversation.
The appropriate team or colleague is assigned to the conversation.
Nia
Nia
assigned
assigned
Refill Team
Refill Team
2m ago
Nia loops you in when needed.
Nia loops you in when needed.
Nia maintains continuity by creating follow-up sequences that prevent patient concerns from falling through bureaucratic cracks.
Nia maintains continuity by creating follow-up sequences that prevent patient concerns from falling through bureaucratic cracks.
Nia
Nia
added a follow-up task
added a follow-up task
View tasks →
What exactly is Human-in-the-loop AI?
What exactly is Human-in-the-loop AI?
What exactly is Human-in-the-loop AI?
At OhMD, we’ve always focused on making patient conversations easy and impactful. Thousands of healthcare practices trust OhMD’s patient communication software to streamline interactions, significantly reduce call volumes, and enhance patient satisfaction through seamless two-way texting and smart automation.
But as we started piloting AI with practices, we quickly discovered something essential: patient conversations are incredibly nuanced. Even the smartest AI today can confidently handle only around 60% of common requests—think routine scheduling or medication refills.
That’s why we designed Nia, your ultimate human-in-the-loop AI practice assistant. Nia effortlessly manages routine patient requests, swiftly providing patients the convenience they desire. But here’s the game changer—whenever a conversation grows too complex for AI alone, Nia intuitively loops in your team, ensuring no patient request ever falls through the cracks.
With Nia, you get the perfect balance: powerful AI handling the simple, everyday tasks, and your expert team stepping in precisely when needed. It’s smarter patient communication, delivered with a human touch.
At OhMD, we’ve always focused on making patient conversations easy and impactful. Thousands of healthcare practices trust OhMD’s patient communication software to streamline interactions, significantly reduce call volumes, and enhance patient satisfaction through seamless two-way texting and smart automation.
But as we started piloting AI with practices, we quickly discovered something essential: patient conversations are incredibly nuanced. Even the smartest AI today can confidently handle only around 60% of common requests—think routine scheduling or medication refills.
That’s why we designed Nia, your ultimate human-in-the-loop AI practice assistant. Nia effortlessly manages routine patient requests, swiftly providing patients the convenience they desire. But here’s the game changer—whenever a conversation grows too complex for AI alone, Nia intuitively loops in your team, ensuring no patient request ever falls through the cracks.
With Nia, you get the perfect balance: powerful AI handling the simple, everyday tasks, and your expert team stepping in precisely when needed. It’s smarter patient communication, delivered with a human touch.
Hear how Nia works ↴
Hear how Nia works ↴
Everything you hear is customizable: from the voices and tone, to the data sources and integrations behind the scenes.
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